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How jomcuci8888 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page sets out exactly what we collect when you open an account or move funds through Touch 'n Go eWallet, Boost, or GrabPay, and what you can do about it at any…

No data sellingAccount-level controlTouch 'n Go eWallet & e-wallet privacyRequest access anytimeMalaysia-applicable terms
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jomcuci8888 How jomcuci8888 Handles Your Personal Information
REACH OUR DATA TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data — or you want to exercise any of your rights under this policy — the fastest path is our live chat channel. For formal written requests, use the account support email. We aim to acknowledge all data-related queries and begin processing within a reasonable timeframe from receipt.

Team online

Live Chat

Open the chat widget in your account dashboard. Our support team can direct data enquiries to the right team and confirm receipt of your request.

Account Support Email

Send a written request — including your registered email and the specific data action you need — through the contact address listed in your account settings.

Account Settings Portal

Some data preferences, including marketing communications, can be updated directly inside your account profile without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply security controls at each stage — from the moment you log in to the point your withdrawal clears back to your GrabPay or Boost wallet. Data is handled according to the obligations that apply in the jurisdictions we serve, and we review our practices when those obligations change.

Cookies and Session Tracking

We use cookies to keep your session active and to remember your lobby preferences. You can adjust cookie settings in your browser; disabling all cookies may affect how account pages load.

Account Security Controls

Login events, device fingerprints and IP addresses are logged to flag unusual access. If our system detects a mismatch, you will be asked to verify your identity before the session continues.

Data Retention Period

We keep account and transaction records for as long as required by the applicable legal or financial record-keeping rules. When that period ends, data is deleted or anonymised.

Requesting Changes or Deletion

Submit a request via live chat or the support email in your account settings. We verify your identity first, then action the request — correction, export or deletion — within the applicable timeframe.

Common Questions About Your Privacy Rights

Below are the questions we hear most often from account holders about data, cookies, e-wallet records and how to contact us. If your question is not here, our live chat team can help.

We collect your name, email address, contact number and the payment identifiers generated when you transact — for example, a Touch 'n Go eWallet or Boost reference number. We do not store your wallet PIN or full card details.

Payment processor references are shared only with the relevant payment rail — Touch 'n Go eWallet, Boost or GrabPay — to confirm the transaction. We do not sell or pass your data to unrelated third parties for marketing.

Start a live chat or send a request to the support email shown in your account settings. Include your registered email so we can verify you own the account, and we will process the request from there.

Yes. Submit a deletion request through live chat or email. Note that some transaction records must be retained for a defined period under applicable financial rules — we will let you know which records fall under that obligation.

Retention periods depend on the legal and financial obligations that apply in the region. Once those periods expire, we delete or anonymise the relevant data. You can ask us for the specific period that applies to your account type.

Cookies keep your session active, remember lobby settings and help detect unusual login behaviour. You can disable non-essential cookies in your browser settings, though some account pages may not function correctly without session cookies enabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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